avatar for Andi Kolodny, MPA

Andi Kolodny, MPA

Hospital for Special Surgery
Manager, Physician Referral Service
New York, NY

Andi Kolodny is the manager of the Physician Referral Service (PRS) at Hospital for Special Surgery (HSS) in New York where her group oversees approximately 850 referrals per week to 150 world-renowned orthopedic surgeons across highly specialized service lines such as Joint Replacement, Sports Medicine, Hand/Upper Extremity, Surgical Spine, etc. In her role within the PRS, Andi is instrumental in providing conversion rates for physician offices, operationalizing processes across HSS departments, and providing campaign success feedback to the marketing departments. Prior to her role in the PRS, Andi served as a Senior Patient Liaison for the Department of Service Excellence at HSS – a role that highlighted the importance of patient experience and the need to build patients’ confidence by ensuring their needs are matched optimally with physicians’ skillsets. Prior to HSS, Andi built a background in media and advertising at Bristol Myers, Clairol, and Family Circle Magazine. Andi lives in Long Island, NY with her husband and four children.