Tuesday, October 27 • 1:00pm - 1:45pm
"Partners HealthCare - Improving Access to Primary and Urgent Care Service"

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Boston, like many cities, struggles in providing patients timely access to primary care. To better serve patients, it is imperative that the health systems in Boston utilize complimentary services that can potentially alleviate access issues. Partners HealthCare recently launched an online search tool of primary care providers to tangibly demonstrate and facilitate access to the full breath of Partners HealthCare’s provider network, with the broader goals of PCP development, population health management, and stemming patient leakage among our patients and employees. With added information and functionality, patients now can search by insurances accepted, physicians who are accepting new patients, location, and other filters. Concurrently, Partners also established an Urgent Care Joint Venture with the goal of developing an additional point of access for our primary care patients and lower-acuity patients who could be appropriately served outside of an Emergency Department.  These two efforts provide examples of complimentary offerings that we believe will better help patients connect to the right care at the right time.

Learning Objectives

  • Learn how a major healthcare system is tackling healthcare access issues through primary care enhancements and convenient offerings
  • Learn about consumer feedback and usage of PCP search tool 
  • Understand best practices for displaying physicians on the web in a patient-centric way
  • Understand how urgent care can be utilized as an additional access point within the healthcare continuum

avatar for Susan Chapman Moss, MPH

Susan Chapman Moss, MPH

Vice President for Business Planning and Market Development, Partners HealthCare
Susan Chapman Moss, M.P.H., is the Vice President for Business Planning and Market Development at Partners HealthCare where she is responsible for strategy development, business planning, marketing and market research.  Prior to joining Partners in 2011, she was the Executive Director... Read More →

Tuesday October 27, 2015 1:00pm - 1:45pm
Washington Junior Ballroom The Ritz-Carlton, Boston Common, 10 Avery Street, Boston, MA

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