Wednesday, October 28 • 10:15am - 11:00am
"Transforming the Consumer Experience through Unified Provider Information"

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Accurate provider information is critical to Improving the consumer experience on digital hospital properties. Yet, so many of today’s doctor finder sites use stale and inaccurate data about doctors and other healthcare providers. These data inaccuracies can lead to patients guiding themselves to physicians that are not appropriate for their care, unable to accept them into their practice, or outside of the system altogether. Furthermore, this data often fails to match the information used to triage referrals in other access environments across the health system such as the call center or in provider offices. Learn how Providence Health and Services - a health system spanning five states and over 18,000 providers - created a consistent “source of truth” across the system by consolidating 15 different provider data directories into a single, searchable, consumer-centric platform. Additionally, find out how Providence worked closely with organizational stakeholders and third parties to align provider sorting, ranking, and business rules with their concierge call center to provide a truly seamless consumer experience.

avatar for Mitch Turpen

Mitch Turpen

Sr. Director, Websites Portfolio, Providence Health & Services
Mitch Turpen directs the consumer websites and intranet teams for Providence Health & Services, an integrated health system that spans Alaska to California. He works to continually simplify access to health care for the millions of people that use Providence’s 34 hospitals, 475... Read More →

Wednesday October 28, 2015 10:15am - 11:00am
Washington Junior Ballroom The Ritz-Carlton, Boston Common, 10 Avery Street, Boston, MA

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